Terms of Service

Agreement to Terms

By accessing and using Opto Softechs Pvt. Ltd. (‘Service’, ‘Platform’, ‘we’, ‘us’, ‘our’), you agree to be bound by these Terms of Service (‘Terms’). If you do not agree to these Terms, please do not use our Service.

1. Service Description

1.1 What We Offer

Opto Softechs Pvt. Ltd. provides:

Social media marketing and management services
Digital marketing automation solutions
Customer engagement and communication platforms
Analytics and reporting features
Integration with third-party platforms

1.2 Service Modifications

We reserve the right to:

Modify, suspend, or discontinue any part of the Service
Update features and functionality
Change pricing with reasonable notice
Implement technical updates and improvements

2. Account Registration and Security

2.1 Account Creation

To use our Service, you must:

Provide accurate and complete registration information
Be at least 18 years of age or the age of majority in your jurisdiction
Have the legal capacity to enter into binding contracts
Maintain only one active account per person or entity

2.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access
Taking reasonable security measures to protect your account

2.3 Account Suspension and Termination

We may suspend or terminate your account if:

You violate these Terms or our policies
We detect fraudulent or illegal activity
Your account poses a security risk
Required by law or legal process
You fail to pay applicable fees

3. Acceptable Use Policy

3.1 Permitted Uses

You may use our Service for:

Legitimate business communication and marketing
Customer engagement and support
Automation of repetitive tasks
Social media management
Data analysis and reporting

3.2 Prohibited Activities

You must not:

Send unsolicited bulk messages or spam
Engage in fraudulent, deceptive, or illegal activities
Violate intellectual property rights
Distribute malware, viruses, or harmful code
Harass, abuse, or harm others
Impersonate any person or entity
Interfere with or disrupt our Service
Attempt to gain unauthorized access to our systems
Scrape or harvest user data without permission
Use our Service to violate platform policies (Facebook, Instagram, etc.)

4. Subscription and Payment Terms

4.1 Subscription Plans

We offer various subscription tiers with different features and limitations. Current pricing is available on our website.

4.2 Payment Terms

Subscription fees are billed in advance on a monthly or annual basis
Payments are non-refundable except as required by law
You authorize us to charge your payment method automatically
Failed payments may result in service suspension
Price changes will be communicated with at least 30 days notice

4.3 Free Trials and Promotions

Free trial eligibility is determined at our discretion
One free trial per user or organization
Automatic conversion to paid plan unless cancelled
Promotional offers subject to specific terms and conditions

4.4 Refunds

Refunds are handled according to our Refund Policy. Generally:

Monthly subscriptions are non-refundable
Annual subscriptions may qualify for pro-rata refund within 30 days
Service credits may be issued for service interruptions

5. Intellectual Property Rights

5.1 Our Rights

We own all rights, title, and interest in:

The Service and its underlying technology
Our trademarks, logos, and brand elements
Software and algorithms
Documentation and training materials
Aggregate and anonymized data

5.2 Your Content

You retain ownership of content you upload or create. By using our Service, you grant us:

A worldwide, non-exclusive license to use your content
Rights to process and store your data
Permission to display content as necessary for the Service
Right to use anonymized data for improvement and analytics

5.3 License Restrictions

You may not:

Reverse engineer or decompile our software
Remove or modify proprietary notices
Create derivative works based on our Service
Resell or redistribute our Service without authorization

6. Data Protection and Privacy

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points:

We process personal data in accordance with GDPR, CCPA, and applicable laws
You are the data controller for customer data processed through our Service
We act as data processor on your behalf
You must have legal basis to process data through our Service
Data Processing Agreement available upon request

7. Chatbot Services

7.1 User Responsibility

You are responsible for:

Monitoring automated conversations
Ensuring compliance with platform policies
Disclosing to users that they are interacting with a bot

8. Third-Party Integrations

8.1 Platform Connections

Our Service integrates with third-party platforms (Facebook, Instagram, WhatsApp, etc.). You acknowledge:

Third-party platforms have their own terms and policies
We are not responsible for third-party platform changes
Integration functionality may be affected by platform updates
You must comply with all third-party platform policies

8.2 API Usage

When using our APIs:

Comply with rate limits and usage restrictions
Maintain API key confidentiality
Use APIs only for authorized purposes
Accept responsibility for API-generated actions

9. Service Level and Availability

9.1 Service Commitment

We strive to provide:

99.9% uptime for paid plans (excluding scheduled maintenance)
Reasonable response times for support inquiries
Regular backups of your data
Security measures to protect the Service

9.2 Maintenance and Downtime

Scheduled maintenance will be announced in advance
Emergency maintenance may occur without notice
Service credits may be issued for prolonged outages

10. Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED ‘AS IS’ WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT OF THIRD-PARTY RIGHTS
UNINTERRUPTED OR ERROR-FREE OPERATION
ACCURACY OR RELIABILITY OF RESULTS

10.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We shall not be liable for indirect, incidental, or consequential damages
Our total liability shall not exceed fees paid in the 12 months prior to the claim
We are not liable for loss of profits, data, or business opportunities
These limitations apply even if we were advised of potential damages

10.3 Exceptions

These limitations do not apply to:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Liability that cannot be excluded by law

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

Your use of the Service
Violation of these Terms
Infringement of third-party rights
Your content or data
Your violation of applicable laws

12. Dispute Resolution

12.1 Informal Resolution

Before filing a claim, you agree to contact us to attempt informal resolution.

12.2 Arbitration

Disputes shall be resolved through binding arbitration, except:

Small claims court actions
Intellectual property disputes
Where arbitration is prohibited by law

12.3 Class Action Waiver

You waive the right to participate in class actions or class arbitrations.

12.4 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], excluding conflict of law principles.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement.

13.2 Severability

If any provision is found invalid, the remaining provisions remain in effect.

13.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver.

13.4 Assignment

You may not assign these Terms without our consent. We may assign these Terms to any successor entity.

13.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

14. Changes to Terms

We may modify these Terms by:

Posting updated Terms on our website
Notifying users via email
Requiring acceptance for material changes

Continued use after changes constitutes acceptance of modified Terms.

15. Contact Information

For questions about these Terms:

Email: contact@optosoftechs.com
Website: https://optosoftechs.com

These Terms of Service are effective as of February 2026.