Refund Policy

Our Commitment to Customer Satisfaction

At Opto Softechs Pvt. Ltd., we strive to provide excellent service and value. This Refund Policy explains our approach to refunds, cancellations, and billing disputes.

1. General Refund Policy

1.1 Overview

Our refund policy varies depending on:

Your subscription plan type (monthly vs. annual)
How long you’ve been a subscriber
The reason for the refund request
Whether you’re in a free trial period
Applicable consumer protection laws in your jurisdiction

1.2 No-Questions-Asked Period

We offer a satisfaction guarantee:

Monthly Plans: Full refund within 7 days of first payment
Annual Plans: Full refund within 30 days of first payment
Upgrades: 7-day refund window for upgrade charges

Conditions:

Applies to first-time subscribers only
Account must not have been previously terminated for violations
No abuse or excessive usage during trial/refund period

2. Subscription Cancellations

2.1 How to Cancel

You can cancel your subscription:

Through your account settings (Billing > Cancel Subscription)
By contacting customer support via email
By phone during business hours

2.2 Cancellation Timing

Monthly subscriptions: Cancel anytime before renewal date
Annual subscriptions: Cancel anytime, refund depends on timing
Free trials: Cancel before trial ends to avoid charges

2.3 Access After Cancellation

You retain access until the end of your current billing period
No partial refunds for unused days in monthly plans
Data export available for 30 days after cancellation
Account data deleted after 90 days

3. Monthly Subscription Refunds

3.1 Eligibility

Full Refund Available:

Within 7 days of first subscription payment
Service outage exceeding 24 consecutive hours
Billing error or duplicate charge

No Refund:

After 7-day window (for first payment)
For renewal charges (cancel for next period instead)
Account terminated for policy violations
Change of mind after 7 days

3.2 Processing Time

Refund requests processed within 5-7 business days
Funds returned via original payment method
Bank processing may take additional 3-10 business days

4. Annual Subscription Refunds

4.1 First 30 Days

Full Refund Available:

100% refund if requested within 30 days of purchase
No questions asked guarantee
Original payment method credited

4.2 After 30 Days (Pro-Rata Refunds)

Partial Refund Calculation:

Days 31-90: 75% of unused months refunded
Days 91-180: 50% of unused months refunded
Days 181-270: 25% of unused months refunded
After 270 days: No refund available

Example:

Annual plan: $948 ($79/month × 12)
Cancelled after 3 months (day 90)
Unused: 9 months = $711
Refund: 75% of $711 = $533.25

4.3 Exceptions

Pro-rata refunds not available for:

Promotional or discounted annual plans
Bundled services or special offers
Enterprise or custom pricing agreements

5. Free Trial Policy

5.1 Trial Terms

Free trial period: 14 days (unless otherwise stated)
Credit card required for verification
No charge during trial period
Automatic conversion to paid plan unless cancelled

5.2 Cancelling During Trial

Cancel anytime before trial end
No charges applied
Access immediately terminates upon cancellation
One free trial per user/organization

5.3 Trial Abuse Prevention

We reserve the right to:

Deny free trials to suspected abusers
Require payment method verification
Limit features during trial period
Terminate trial accounts for policy violations

6. Billing Disputes and Errors

6.1 Incorrect Charges

If you believe you were charged incorrectly:

Contact us within 60 days of charge
Provide transaction details and explanation
We investigate and respond within 7 business days
Corrections made retroactively if error confirmed

6.2 Duplicate Charges

Automatically refunded upon detection
Report duplicates for immediate refund
Investigation completed within 24 hours

6.3 Unauthorized Charges

If you discover unauthorized charges:

Immediately contact customer support
Change your password and review security
We investigate and refund if unauthorized
May require additional verification

7. Upgrade and Downgrade Policy

7.1 Upgrading Plans

Immediate access to upgraded features
Prorated charge for current billing period
Next billing cycle reflects new plan price
7-day refund window for upgrade charges

7.2 Downgrading Plans

Downgrade takes effect next billing cycle
No refunds for current billing period
Data may be limited to new plan limits
Export data before downgrade if needed

8. Add-On and One-Time Purchase Refunds

8.1 Add-On Services

Refund policy for add-ons:

Message credits: Refundable if unused within 30 days
Storage upgrades: Pro-rata refund available
Premium features: 7-day money-back guarantee
API access: No refund after access granted

8.2 One-Time Purchases

Digital products: 14-day satisfaction guarantee
Training/workshops: Refund until 48 hours before start
Consulting services: Refund per service agreement

9. Service Outages and Credits

9.1 Service Level Agreement (SLA)

For paid plans, we guarantee:

99.9% uptime (excludes scheduled maintenance)
Maximum 43 minutes downtime per month

9.2 Service Credits

If we fail to meet SLA:

Uptime Percentage	Service Credit
99.0% – 99.9%	10% of monthly fee
95.0% – 98.9%	25% of monthly fee
90.0% – 94.9%	50% of monthly fee
Below 90%	100% of monthly fee

9.3 Claiming Credits

Submit claim within 30 days of outage
Provide details of impact
Credits applied to next billing cycle
Credits cannot be exchanged for cash

10. Chargebacks and Payment Disputes

10.1 Before Filing Chargeback

Please contact us first:

Most issues resolved within 24-48 hours
Avoid chargeback fees and account suspension
We work with you to find fair resolution

10.2 Chargeback Consequences

Filing a chargeback may result in:

Immediate account suspension
Data export opportunity before deletion
Chargeback fee ($25) added to balance
Future service restrictions
Reporting to fraud prevention services

10.3 Disputed Chargebacks

If you file a chargeback we believe is invalid:

We provide evidence to payment processor
Include usage logs and terms acceptance
Account remains suspended pending resolution
May pursue collection if chargeback reversed

11. Non-Refundable Items

The following are generally non-refundable:

Used message credits or SMS sends
Processed transactions and fees
Expired promotional credits
Services already rendered (consulting, setup)
Third-party platform fees (Facebook, etc.)
Domain registrations or SSL certificates
Digital downloads after access/download

12. Refund Request Process

12.1 How to Request

Step 1: Contact customer support

Email: optosoftechs@gmail.com
Subject: ‘Refund Request’
Include: Account email, reason, transaction ID

Step 2: Provide information

Reason for refund request
Date of purchase/charge
Any relevant screenshots or documentation

Step 3: Review and decision

We review within 2-3 business days
Decision communicated via email
Approved refunds processed immediately

12.2 Required Information

Account email address
Payment confirmation or transaction ID
Reason for refund request
Original payment method details (for verification)

13. Processing Times

13.1 Standard Timeline

Decision: 2-3 business days
Processing: 5-7 business days
Credit card refund: 3-10 business days (bank dependent)
PayPal refund: 1-3 business days
Wire transfer: 10-15 business days

13.2 Expedited Refunds

Available for:

Billing errors
Duplicate charges
Service failures

Expedited processing: 1-2 business days

14. Consumer Rights

14.1 EU Consumer Rights

For EU customers:

14-day right of withdrawal for online purchases
No need to give a reason
Starts from contract conclusion
Exceptions apply for started services with consent

14.2 UK Consumer Rights

Digital content refund rights under Consumer Rights Act 2015
Right to refund if service not as described
Right to price reduction or repeat performance

14.3 Other Jurisdictions

We comply with consumer protection laws in:

Australia (Australian Consumer Law)
Canada (Consumer Protection Acts)
California (CCPA consumer rights)
Other applicable jurisdictions

15. Enterprise and Custom Agreements

For enterprise customers:

Refund terms governed by signed agreement
May have custom cancellation terms
Contact your account manager for refunds
SLAs and credits per contract

16. Changes to Refund Policy

We may update this policy to:

Comply with new regulations
Improve customer experience
Address new products or services
Clarify existing terms

Changes effective immediately for new purchases. Existing subscriptions governed by policy at time of purchase for the current term.

17. Questions and Support

For refund questions or requests:

Email: optosoftechs@gmail.com
Support Portal: https://optosoftechs.com/support
Phone: [Your Phone Number]
Live Chat: Available during business hours

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (Your Timezone)
Response time: Within 24 hours on business days

This Refund Policy is effective as of February 2026.