Acceptable Use Policy

Purpose and Scope

This Acceptable Use Policy (‘AUP’) governs your use of Opto Softechs Pvt. Ltd.’s services. This policy protects our users, our infrastructure, and the broader community from abuse. Violation of this policy may result in service suspension or termination.

1. General Principles

When using our Service, you must:

Comply with all applicable laws and regulations
Respect the rights and privacy of others
Use the Service in good faith for legitimate purposes
Maintain the security and integrity of our platform
Follow platform-specific rules (Facebook, Instagram, WhatsApp, etc.)

2. Prohibited Content

2.1 Illegal Content

You must not transmit, distribute, or store content that:

Violates any local, state, national, or international law
Infringes intellectual property rights (copyright, trademark, patent)
Contains child exploitation material (we report to NCMEC)
Promotes illegal drugs or controlled substances
Facilitates illegal weapons trading
Includes stolen credentials, credit card information, or financial fraud

2.2 Harmful Content

Prohibited content includes:

Malware, viruses, ransomware, or malicious code
Content promoting violence, terrorism, or self-harm
Graphic violence or gratuitous gore
Content promoting dangerous activities or challenges
Instructions for creating weapons or explosives

2.3 Hateful or Discriminatory Content

You must not create or share content that:

Promotes hatred based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
Includes slurs, derogatory terms, or hate symbols
Incites violence or discrimination against groups
Promotes supremacist ideologies

2.4 Adult Content

Restrictions on adult content:

Sexually explicit content is generally prohibited
Non-consensual intimate images (revenge porn) strictly forbidden
Content sexualizing minors in any form is strictly prohibited
Adult services advertising may be restricted

2.5 Misleading Content

You must not distribute:

Deliberate misinformation or disinformation
Deepfakes or manipulated media without disclosure
Fraudulent schemes or scams
Phishing attempts or impersonation
False health or medical claims

3. Prohibited Activities

3.1 Spam and Unsolicited Messages

Prohibited practices include:

Sending unsolicited bulk messages (spam)
Purchasing or renting email/contact lists
Scraping contact information without permission
Using misleading subject lines or sender information
Continuing to message users who have opted out
Exceeding platform-specific message limits

3.2 Harassment and Abuse

You must not:

Harass, threaten, or bully individuals
Stalk or dox (publish private information about) others
Coordinate harassment campaigns
Send unwanted romantic or sexual advances
Engage in targeted attacks or hate raids

3.3 Platform Manipulation

Prohibited activities:

Creating fake accounts or sockpuppets
Artificially inflating metrics (likes, followers, engagement)
Using bots to manipulate rankings or algorithms
Engaging in vote manipulation or review fraud
Coordinated inauthentic behavior

3.4 Security Violations

You must not:

Attempt unauthorized access to systems or accounts
Conduct security scans without permission
Exploit vulnerabilities for malicious purposes
Interfere with service operation or availability
Bypass security measures or access controls
Distribute account credentials or API keys

3.5 Intellectual Property Infringement

Prohibited actions include:

Using copyrighted content without permission
Distributing pirated software or media
Trademark infringement or brand impersonation
Using our Service to facilitate IP infringement

4. Compliance Requirements

4.1 Legal Compliance

You must comply with:

GDPR: EU data protection requirements
CAN-SPAM: US email marketing regulations
CASL: Canadian anti-spam legislation
TCPA: Telephone consumer protection (US)
Platform Policies: Facebook, Instagram, WhatsApp, TikTok terms
Industry Standards: Marketing and advertising guidelines

4.2 Consent Requirements

For marketing communications, you must:

Obtain explicit opt-in consent before messaging
Clearly identify yourself as the sender
Provide easy opt-out mechanisms
Honor opt-out requests promptly (within 10 business days)
Maintain records of consent
Include physical mailing address in commercial emails

4.3 Data Protection

You must:

Have legal basis for processing personal data
Implement appropriate security measures
Report data breaches as required by law
Respect data subject rights (access, deletion, portability)
Maintain data processing agreements

5. Resource Usage Limits

5.1 Fair Use

To ensure service quality for all users:

Stay within your plan’s message and contact limits
Avoid excessive API calls that could impact performance
Do not attempt to circumvent rate limits
Use reasonable bandwidth and storage

5.2 Bulk Operations

For large-scale campaigns:

Follow gradual warm-up procedures
Monitor engagement and delivery rates
Segment audiences appropriately
Respect platform-specific bulk messaging rules
Contact support for high-volume needs

6. Chatbot and AI Usage

6.1 Bot Disclosure

When using automated chatbots:

Clearly disclose that users are interacting with a bot
Provide option to speak with a human
Ensure bot responses are appropriate and accurate
Monitor bot conversations regularly
Take responsibility for bot-generated content

6.2 AI Limitations

Understand and communicate that:

AI may make mistakes or provide inaccurate information
Bots should not provide legal, medical, or financial advice
Human oversight is required for sensitive topics
Bot training data should not include private information

7. Social Media Platform Compliance

7.1 Platform-Specific Rules

You must follow rules for:

Facebook/Instagram:

24-hour messaging window for promotional content
Standard messaging tags and message tags requirements
Community standards and content policies
Advertising policies and restricted content

WhatsApp Business:

Business messaging policies
Template message requirements
Opt-in consent for marketing messages
Quality rating maintenance

Other Platforms:

Twitter automation rules
TikTok community guidelines
LinkedIn messaging policies

8. Enforcement and Violations

8.1 Monitoring

We may monitor for policy violations through:

Automated systems and algorithms
User reports and complaints
Platform feedback and notifications
Security audits and reviews

8.2 Enforcement Actions

Depending on severity, we may:

Issue a warning and request corrective action
Temporarily suspend account or features
Permanently terminate account
Report illegal activity to authorities
Pursue legal action for damages

8.3 Appeal Process

If your account is suspended:

You will receive notification with reason
You may submit an appeal within 30 days
Provide evidence of corrective measures
We will review and respond within 15 business days

9. Reporting Violations

If you observe policy violations:

Report through our abuse reporting system
Provide detailed information and evidence
Include URLs, screenshots, or other documentation
We investigate all reports confidentially

Report violations to: contact@optosoftechs.com

10. Policy Updates

We may update this AUP to address:

New abuse patterns or threats
Platform policy changes
Legal or regulatory requirements
Feedback from users and partners

We will notify users of material changes through email and website notifications.

11. Cooperation with Authorities

We cooperate with law enforcement and may:

Respond to valid legal requests for information
Report suspected illegal activity
Preserve account data pursuant to legal holds
Testify in legal proceedings if required

12. Contact Information

For questions about this Acceptable Use Policy:

Email: contact@optosoftechs.com
Website: https://optosoftechs.com
Abuse Reports: contact@optosoftechs.com

This Acceptable Use Policy is effective as of February 2026.