Refund Policy

Our Commitment to Customer Satisfaction

At Opto Softechs, we strive to provide excellent software and services. This Refund Policy explains how refunds and billing questions are handled for our one-time purchase products and our services.

We do not sell subscriptions. All of our software licences are one-time purchases. There are no recurring charges, no automatic renewals and no cancellation is ever required to stop future payments.

Our software and services are sold exclusively to business customers. We do not sell to consumers (see Section 2).

1. What We Sell

1.1 Software Licence (One-Time Purchase, Business Customers Only)

Perpetual Licence: A one-time payment for a perpetual licence to use the software in your business, including free updates for 5 years from the date of purchase (see Section 5.1)
Optional Update Extension: A one-time payment that extends your update period by 3 years (see Section 5.2). It is never purchased or charged automatically

‘Perpetual’ means that your right to use the software does not expire. It does not mean that updates or support continue indefinitely. Licences bought under an earlier version of this policy are described in Section 5.5.

1.2 Services

Services (for example setup, consulting, development, marketing or other project work) are provided on the basis of an individual quote or agreement and are charged as one-time fees for the agreed scope of work.

1.3 Payment and Authorised Resellers

Depending on the payment method you choose, your purchase is either made directly with Opto Softechs or processed by an authorised reseller or payment provider acting as the seller of record (Merchant of Record). The seller named on your receipt or invoice collects the payment, issues your receipt and processes any refund. Where a reseller is the seller of record, its terms and refund policy, which are shown or linked during checkout, apply in addition to this policy.

Nothing in this policy limits any mandatory statutory rights.

2. Business Customers Only – No Right of Withdrawal

2.1 Who May Buy From Us

Our software licences and services are sold exclusively to businesses: companies, sole traders, retailers, freelancers and self-employed persons who purchase for use in their trade, business or profession. When ordering, you confirm that you are purchasing for your business and provide your company or trading name.

2.2 No Statutory Right of Withdrawal

The statutory right of withdrawal for distance contracts applies only to consumers. As we sell exclusively to business customers, there is no statutory right of withdrawal for our software or services. Refunds are available in the cases described in Sections 2.3, 3 and 7 of this policy.

2.3 Purchases by Consumers

If we become aware that a purchase was made by a consumer, we may decline the order or cancel the contract and refund the price paid; for software, the associated licence key is then deactivated (see Section 8)
A buyer who confirmed a business purchase during ordering although this was not the case cannot rely on consumer rights on the basis of that incorrect statement, to the extent permitted by law

3. Defective Software or Services

If our software or service does not work as described, the following applies:

Please contact us first with a description of the problem so we can fix it, for example through a bug fix, update or replacement
If we are unable to remedy the defect within a reasonable time, you may reduce the price or terminate the contract for the defective licence or service and receive a refund of the price paid for it
Statutory warranty rights remain unaffected, subject to the reporting duty in Section 9 and the limitation period in Section 10.6 of our Terms of Service
Claims for damages and for reimbursement of expenses are governed by Section 10 (Liability) of our Terms of Service

4. Your Licence After the Update Period

When your update period ends, your licence remains valid and the software continues to work with the last version you were entitled to
No renewal takes place and you will never be charged automatically
You may extend your update period at any time as described in Section 5.2, but you do not have to
The end of the update period is not a reason for a refund

5. Update Period and Optional Update Extension

5.1 Update Period

Your licence includes all updates for the licensed software that we release during the 5 years following your date of purchase (the ‘update period’), without any further payment. Your update end date is shown in your licence email and on the ‘Manage Licence’ page. Updates may improve, change or add features and adapt the software to new legal requirements, as described in Section 7 of our Terms of Service.

5.2 Optional Update Extension

You can extend your update period by 3 years for a one-time payment. You can order an extension at any time during the last 6 months of your update period or after it has ended
Price: for licences purchased under this version of the policy, the price of an extension will not exceed US $9.99 per 3-year extension, plus VAT where applicable
If you extend before your update period ends, the 3 years are added to your current end date. If you extend after it has ended, the 3 years run from the date the extension is applied, and you can then download the latest version
You can extend again at the end of each extension on the same terms
The extension is optional. It is not a subscription, it never renews automatically, and you will never be charged without placing an order yourself
To order, contact us at contact@optosoftechs.com with your licence key, or use an online ordering option where we offer one. After payment we apply the extension and confirm your new end date by email
We offer extensions for as long as we continue to develop and release updates for the software. If we permanently stop doing so, no further extensions are sold; update periods that have already been paid for are handled under Section 5.4

5.3 Sale, Merger or Acquisition

Change of ownership: If the shares or ownership of Opto Softechs are sold, your contract remains with the same company and your update period continues unchanged
Transfer of the business or software to another company: We will seek to have the acquiring company take over the obligations for all running update periods
Your contract can only be transferred to another company with your consent; we will inform you in advance of any proposed transfer, including the name of the new provider
If you do not consent, or if the acquiring company does not take over the obligations, our obligations towards you remain with Opto Softechs; if Opto Softechs subsequently ceases its business operations, Section 5.4 applies

5.4 Closure of the Business or Insolvency

If Opto Softechs permanently ceases its business operations before your update period ends, or if insolvency proceedings are opened and the business is not continued, the provision of updates and support ends at that point. In that case:

We will inform licence holders by email as early as reasonably possible, where we are still able to do so
Your licence remains valid, and installations that are already activated continue to work with the last version provided
Your business data is stored on your own computer and remains under your control
Activating the software on a new or additional computer requires our activation service, which may no longer be available after the closure; please keep regular backups
In insolvency proceedings, the provisions of the applicable insolvency law apply
Your mandatory statutory rights remain unaffected

5.5 Licences Purchased Under Earlier Versions

Standard Licences (12 months of updates) and Lifetime Licences are no longer sold. Licences purchased before this version of the policy took effect remain governed by the version in force at the time of purchase, which is available in the version history on this page
Holders of an earlier Standard Licence may also order the optional update extension described in Section 5.2

6. Services

Payment terms, milestones and cancellation terms for services are set out in the individual quote or agreement
Where the individual agreement contains no provision, the statutory rules apply

7. Billing Errors and Duplicate Charges

If you believe you were charged incorrectly or more than once, please contact us with your transaction details
Confirmed billing errors and duplicate charges are refunded in full
If you notice a charge you do not recognise, please contact us immediately so we can investigate

8. Effect of a Refund on Your Licence

When a software purchase is refunded, the associated licence key is deactivated
You must stop using the software and uninstall it
Please export any business data you need before the refund is completed

9. Chargebacks and Payment Disputes

Please contact us before filing a chargeback with your bank or card provider – most issues can be resolved quickly
If a chargeback is filed, the licence key associated with the transaction may be suspended until the dispute is resolved
If a chargeback is decided in your favour, the licence is treated as refunded (see Section 8)

10. Cases Without a Refund

Subject always to mandatory statutory rights and to Section 3, refunds are generally not provided for:

Software purchases where the software works as described (there is no right of withdrawal for business purchases)
A change of mind after purchase
The end of the update period of a licence or of an update extension
Services that have already been fully performed
Problems caused by hardware, operating systems or third-party software that do not meet the published system requirements

11. How to Request a Refund

Email: contact@optosoftechs.com
Subject: ‘Refund Request’

Please include:

The email address used for the purchase
Your order, transaction or invoice number (shown on your receipt or invoice)
Your licence key (for software)
The reason for your request

We will respond within 3 business days. Approved refunds are issued by the seller named on your receipt or invoice, using the original payment method where possible; depending on your bank or payment provider, it may take a few additional business days until the amount appears on your statement.

12. Changes to This Refund Policy

We may update this policy, for example to comply with new legal requirements or to reflect new products or services. Changes apply only to purchases made after the change. Purchases already made are governed by the version of this policy in force at the time of purchase; a later change will not reduce the updates included in a licence you have already bought. Previous versions of this policy remain available on this page.

13. Questions and Support

For refund questions or requests:

Email: contact@optosoftechs.com

This Refund Policy is effective as of October 2026.